Returns & Exchanges
Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Return Policy:
- Returns will be issued as a refund in the form of a digital Gift Card.
- Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 14-day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days start from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Package up any unworn and/or fragile items in a protected manner. (Returned items that are damaged in the mail due to faulty packaging will not be accepted. For example, earrings with posts should be shipped in a box or wrapped in protective wrapping that will not damage posts. If posts are bent due to poor packing materials, they will not be accepted.)
- Returns must be scent-free, unworn, and unwashed, with all tags attached.
- Clearance items are final and cannot be returned or exchanged.
- Shipping charges are not refundable.
In your return package, include your package slip that shows your full name and order number, along with a brief description. Returns without this information cannot be processed.
Please mail the returns to:
Dotty's Farmhouse, 3752 17th St., Rock Island, IL 61201
Send an email to returns@dottysfarmhouse.com notifying our team of the return.
Once we receive the return, a refund will be assessed based on our refund policy above. Returns are typically processed in 2-4 business days.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift card within 3 business days of the delivery of your return at our warehouse.
Do we offer return labels?
We do not offer return labels but hope to as we grow in the future!
Can I make a return past the 14 day period for store credit?
Unfortunately we cannot accept items past the 14 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.
The following items are non-returnable:
- All accessories
- All hats
- All masks
- All jewelry
- All clearance items
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
LOST OR STOLEN PACKAGES
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered is correct.
- Visit your local USPS office with tracking handy to see where the mailman dropped off your package.
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.